Question 1

What ages do you care for?

Accepted Answer

We are thrilled to offer care for children ages 18 months through age 5.

Question 2

What qualifications do your teachers have?

Accepted Answer

Teachers and staff at Faith Trolley Preschool have all gone through a background check prior to employment, are CPR/First Aid certified, and are fully qualified to teach at a preschool level per California Community Care Licensing.

Question 3

Do you offer drop-in care?

Accepted Answer

Unfortunately, we do not offer drop-in care!

Question 4

Do you provide before/after school care for school-aged children?

Accepted Answer

Unfortunately, we do not. However, we are happy to recommend our neighbors, the Boys & Girls Club of Santee.

Question 5

How is tuition billed?

Accepted Answer

We use the Procare system for billing and communication, and offer three billing options for your convenience. Weekly billing, which is billed on Monday of each week (or Tuesday, if Monday is a holiday), Monthly, which is billed on or around the 1st of the month (depending on if the 1st falls on a weekend or holiday), and Monthly billing with automatic payments.

Regardless of which you choose, tuition always works out to be the same cost each month!

Question 6

Are meals included?

Accepted Answer

Yes! We serve breakfast, lunch, and afternoon snack. We have an in-house chef who makes each meal, and she is wonderful about incorporating "hidden" vegetables where she can! Fruit/vegetables and milk are served with every meal, and afternoon snack is always two food groups.

The menu rotates monthly and can be found on our website, as well as in the monthly newsletter we send to families, and on our parent bulletin board outside of the office.

Question 7

Do I provide my child's diapers and wipes?

Accepted Answer

We've included wipes within the cost of our toddler/non-potty trained tuition rates! However, you are required to provide your own diapers. When your child is running low, their teacher will notify you, and we ask that you bring them within twenty-four hours of the notification so your child does not run out.

Question 8

Do you potty train?

Accepted Answer

While we do not fully potty train your child, we work with every child and their family throughout their potty training journey. Because most potty training happens between the ages of 2-to-3 years old, our Brown Bear classroom has an attached bathroom, and our teachers are trained to look for cues indicating that your child may need to go potty, as well as offering them frequent opportunities and reminders, encouraging them to listen to their body and to tell a teacher when they need to go.

Question 9

How do I communicate with my child's teachers and/or with the office?

Accepted Answer

The best way to communicate with your child's teachers and the office is by sending a message in Procare. Rest assured, when you send a message through Procare it is only sent to your child's teacher(s) and the office. Other parents and staff members do not have access to these messages. If you prefer not to use the app's messaging system, you are also welcome to send an email to preschool@faithtrolleypreschool.com (preschool@faithtrolleypreschool.com)and we will make sure it is relayed to the appropriate care provider.

Question 10

Do I get updates about my child throughout the day?

Accepted Answer

We operate our preschool with the Procare system which not only handles billing, but communication, too! Our teachers do their best to add photos to your child's profile throughout the day, as they are able to. However, there may be times were you do not receive updates, or the update may not be in "real time", and this is because while your child is in our care, they are our number one priority, and our teachers are expected to utilize their phones as minimally as possible. That being said, when updates are provided, it is typically done on a downtime, such as during nap time or while a co-teacher or floater teacher is tending to the children, so that another may provide an update.

Question 11

My child is staying for nap. What do they need?

Accepted Answer

All students who stay for nap are required to have their own crib-sized sheet and a lightweight blanket (small enough to fit in a cubby).

Additionally, if your child requires a sleep comfort, such as a pacifier or a small stuffed animal, they may bring them and keep them in their cubby to use at nap time.

Sleep Sacks and pillows are not permitted.

Question 12

My child is sick, do I need to report their absence?

Accepted Answer

Yes! Please let us know as soon as you are able that your child will not be attending on their regularly scheduled day, as we need to account for their absence in our meal preparations.

Additionally, if your child has a highly contagious illness, please let us know, as we may need to send an exposure notice to let other families know. Rest assured, exposure notices never mention a  child's name.

Contagious illnesses include but are not limited to:
- Hand Foot and Mouth Disease
- Conjunctivitis (Pink Eye)
-Head Lice 
-Strep Throat
-Fifths Disease

Question 13

We're going on vacation/my child won't be at school. Do I still need to pay tuition?

Accepted Answer

Full tuition is due regardless of how many days your child will be in attendance. There are two breaks per year in which we prorate your tuition, which are the week we are closed in August for teacher in-service, and the break between Christmas and New Year. You will see these closures reflected in your August, December, and January billing cycles.

If you are going out of town or your child will be absent due to illness or any other reason, please let us know so we may inform their teachers, as well as have accurate mealtime counts.

Question 14

What happens if I get behind on paying my tuition?

Accepted Answer

A late fee occurs if your tuition is not paid in a timely matter. Please see our parent handbook for monthly and weekly billing due dates and all applicable late fees.

If your account becomes two weeks past due, your child will be unable to attend preschool until you have paid in full. If this happens more than once, your child will be unenrolled from the program. Re-enrollment will be subject to availability.

If you feel you may forget to pay your tuition, we highly recommend enrolling in our monthly auto-pay option to ensure you never are late, and never pay a late fee!

Question 15

Oh no! I'm going to be late picking my child up. Now what?

Accepted Answer

We charge $1 per minute you are late past your pick up time for our half-day pick up, and our 3/4 day pick up. If you are late to our full day, 5:30 pick up, we charge $2 per minute as the school closes at 5:30PM.

Please see our parent handbook for more information on late pick ups.